First time customers
If you register as a member, you can use My Page, which is convenient for managing your purchase history and favorite products.
Also, after the first purchase, you can enjoy shopping smoothly without entering your name and address every time.
About payment method
About delivery method and shipping fee
We will deliver by Japan Post (Yu-Pack) or Yamato Transport. (We do not accept the designation of the delivery company)
If the total amount of one order is 11,000 yen (tax included) or more, the shipping fee is free (paid by us).
If the amount is less than 11,000 yen, please check the shipping fee below. (including consumption tax)
If you specify multiple delivery addresses in one order, we ask you to pay the shipping fee for each address.
*However, shipping may be free during the campaign period.
We will inform you of the shipping company and invoice number in the shipping completion email.
Delivery destinations are limited to Japan only.
In the unlikely event that we do not have it in stock, we will manufacture it and it will be shipped in 3 to 4 weeks. In that case, we will contact you in advance.
We are limited to domestic deliveries only.
We will ship within 1-3 business days (*) from your order.
*Delivery services are closed on Saturdays, Sundays, national holidays, and year-end and New Year holidays.
If the total amount of one order is 11,000 yen (tax included), we will ship it free of charge (paid by our company).
Delivery times may be slightly delayed during busy periods such as the end of the year, the beginning of the year, and long holidays. Please note.
If it is not in stock, it will be manufactured and will be shipped in 3 to 4 weeks. In that case, we will contact you in advance.
It is not possible to set the delivery date and time. note that.
Please check the contents after the product arrives. We cannot accept returns or exchanges for products that have passed 7 days after arrival.
About overseas shipping
About gift wrapping and Noshi
Gift wrapping and Noshi are available for all products.
In the "Remarks" column at the bottom left of the cart screen, please enter information such as gift wrapping, noshi correspondence, and items you want to combine.
About receipt issuance
Receipts can be issued on the web, enclosed with the product in writing, or mailed.
If you need a receipt, when you place your order, in the "Remarks" column at the bottom left of the cart screen, write "receipt issue request", "document product included / document mail", and desired "addressee / proviso". Please enter
About returns and exchanges
When returning the product, please be sure to contact us in advance within 7 days after the product arrives.
For the following reasons, please return the item by cash on delivery.
Damaged during shipping
wrong product delivered
Note) For returns due to customer's convenience, please return the product at the customer's expense. Please note that we cannot accept returns in the following cases.
Product used once
Products that have been damaged or damaged by the customer
Items that have passed more than 7 days after delivery